REFUND AND RETURNS POLICY
We are committed to providing you with a great shopping experience and want you to be satisfied with your purchase. If you are not satisfied with your purchase, our Refund Policy will guide you through requesting a refund.
- Refund Policy
Refund Request Time
You have 30 days from the date you received your item to request a refund. Refund requests received after this period will not be processed.
Item Condition
Items requested for a refund must be unused and in their original packaging. Items that are damaged or visibly worn may not be eligible for a refund.
- Refund Process
Submitting a Request
If you would like to request a refund, please contact Customer Service via email and provide your order number, the name of the item purchased, and the reason for the refund. We will process your request as soon as possible after receiving it.
Return Address
After reviewing your refund request, we will provide a return address. Please ensure that the item is securely packaged to prevent damage during shipping.
- Refund Processing
Refund Time
Once we receive the returned item and confirm it is in good condition, the refund will be processed within 5-10 business days. The refund will be made to your original payment method.
Shipping Costs
Return shipping costs are the customer’s responsibility unless the item is defective or we sent the wrong item.
- Exceptions
The following items are not eligible for a refund:
Opened or used items.
Certain items are not eligible for a refund upon purchase.
We appreciate your understanding and support and look forward to serving you better!